Martone, Andrea and Sciaroni, Filippo and Righetti, Alan (2018) Measuring the Impact of Training on Public Manager Performance: The Case of Canton Ticino (An Ex-Post Analysis). In: Outcome-Based Performance Management in the Public Sector. System Dynamics for Performance Management. Springer, Cham. ISBN 978-3-319-57017-4 (Online)978-3-319-57018-1
Full text not available from this repository.Abstract
The importance of training as a determiner of a company’s performance is widely acknowledged: the “Canton Ticino” (Switzerland) has to demonstrate that the organisational decisions (such as whether or not to maintain a training programme) are based on a strategic learning process. The aim of this chapter is to illustrate the evaluation process of a training programme conducted for a group of Swiss public managers. In order to measure the impact of the training, the first three (Reaction, Learning, Behaviour) of the four levels identified in Kirkpatrick’s model (1994) were measured, using an ex-post analysis. In particular, the chapter is focused on the changes at behavioural level.
| Item Type: | Chapter in book |
|---|---|
| Subjects: | Business and administrative studies > Human resource management Business and administrative studies > Human resource management > Staff development Business and administrative studies > Human resource management > Training methods Education > Research & study skills in education |
| Depositing User: | Filippo Sciaroni |
| Date Deposited: | 25 Sep 2017 05:33 |
| Last Modified: | 25 Sep 2017 05:33 |
| URI: | http://repository.supsi.ch/id/eprint/8667 |
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