eSF: An E-Collaboration System for Knowledge Workers

Bettoni, Marco and Bittel, Nicole and Bernhard, Willi and Mirata, Victoria (2016) eSF: An E-Collaboration System for Knowledge Workers. In: Kok, Ayse and Lee, Hyunkyung, (eds.) Cultural, Behavioral, and Social Considerations in Electronic Collaboration. AHSAT . IGI, Hershey, PA (USA), pp. 157-172. ISBN 9781466695573

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The aim of our chapter is to contribute to a better understanding of E-Collaboration, especially its intimate connection with knowledge and knowledge processes. We begin by presenting a knowledge-oriented understanding of E-Collaboration and an architecture of an E-Collaboration system (people, processes and technology) based on that understanding; then we describe the eSF system (an implementation of this architecture within our team), our experiences with it and what we have learned about the success factors of E-Collaboration.

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