An AI adoption model for SMEs: a conceptual framework

Bettoni, Andrea and Matteri, Davide and Montini, Elias and Gładysz, Bartłomiej and Carpanzano, Emanuele (2021) An AI adoption model for SMEs: a conceptual framework. IFAC-PapersOnLine, 54 (1). pp. 702-708.

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Today literature proposes several models to assess the level of digitisation of a company. However, digitisation includes innumerable elements and aspects that require either models that are too complex to be easily applied by Small and Medium Enterprises (SMEs) or too high-level to provide significant hints for improvement. This paper proposes a model for measuring Artificial Intelligence (AI) readiness and promoting its adoption in SMEs. By focusing the approach, a model is obtained that is easy to apply, also for SMEs, and sufficiently detailed to provide relevant information and guidelines. The model has been already applied in a sample of 39 companies. It could serve for organizations to assess themselves and for authorities, industrial organisations and academia to diagnose selected populations (e.g. clusters, sectors, economies).

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