Flying drones to exchange lab samples: service innovation by the Swiss multisite hospital EOC

Mion, Federico (2018) Flying drones to exchange lab samples: service innovation by the Swiss multisite hospital EOC. In: Rasche, Christoph and Pfannstiel, Mario, (eds.) Service Design and Service Thinking in Healthcare and Hospital Management. Springer Publishing AG. (Submitted)

Full text not available from this repository.

Abstract

Promising diagnostic and therapeutic technologies as well as disruptive Infor-mation and Communication Technologies (ICTs) are transforming the healthcare sector significantly. In this chapter, I bring to light an innovative solution devel-oped by the Swiss multisite hospital EOC, which has introduced the use of drones to transport blood and pathology samples between two of its hospitals in collabo-ration with Swiss Post and Matternet, a Silicon Valley company. Furthermore, I point up the main key success factors of this project in order to provide the read-ers with useful generalizable prompts. Finally, I develop a tool (the BIOSF model) that could be useful for the organizations that need to evaluate either the devel-opment or the adoption of new technologies, and I briefly go through other ad-vances in technology that are currently shaping this sector.

Actions (login required)

View Item View Item